Frequently Asked Questions (FAQ)
Thank you for reaching out to us! Below you’ll find answers to the most common questions about orders, shipping, and returns.
Orders & Delivery
Where is my package?
Orders are delivered within 4–7 business days across Australia. If this timeframe has passed, please contact our customer service team. Track Your Order
Where can I find my tracking code?
Once your order is shipped, you’ll receive a tracking code by email. (Check your spam folder if you don’t see it.) Please note it may take a few hours for the tracking link to become active. Track Your Order
How can I track my order?
Simply enter your tracking number on our tracking page to see the latest status.
How long does processing take?
Orders are processed Monday–Friday within 1–2 business days.
Order cut-off: 3:00 PM (GMT+10:00) Sydney time.
How long does shipping take?
- Handling: 1–2 business days
- Transit: 3–5 business days
- Total: 4–7 business days
Which carriers are used?
We deliver via AusPost, StarTrack, and Toll.
Is delivery free?
Yes! We offer Free Tracked Shipping Australia-wide on every order with no minimum spend.
What if I don’t receive my order?
If your order hasn’t arrived within 30 days of shipping, you are entitled to a replacement or full refund.
Cancellations & Returns
Can I change or cancel my order?
You may request changes or cancellations within 24 hours of placing your order. After this, orders are processed and cannot be modified. Once delivered, you can still return your order for a refund.
How do I return an item?
Please email us at hello@jacksydney.com to start your return.
What if my item is defective, damaged, or incorrect?
Contact us immediately with your order number, photos, and details. We’ll resolve the issue promptly.
Payments & Tax
Do you charge GST?
Currently, JackSydney.com is not GST-registered, so GST is not applied at checkout. This is fully compliant with Australian tax laws. If our GST status changes, prices and policies will be updated accordingly.
What currency are prices shown in?
All prices are displayed in AUD.
Products
What brand are the products sold on JackSydney.com?
All products are carefully sourced and curated under the JackSydney.com brand to ensure quality and authenticity.
Do your products have barcodes or identifiers?
Yes. Every product has a barcode and a unique SKU (Stock Keeping Unit) for accurate inventory management and authenticity verification.
Company Information
Store Name: JackSydney.com
Australian business number (ABN): 76582663374
Phone: +61721150830
Email: hello@jacksydney.com
Address: 15-1 Lochview Ct, Tamborine, QLD 4270, Australia
Opening hours:
Monday-Friday: 09:00 - 18:00
Saturday-Sunday: 09:00 - 14:00
(GMT+10:00) Australian Eastern Standard Time (Sydney)
Response Time:
You can expect a response from our customer service team within 24–48 hours
Social Media:
