FAQ
Thank you for reaching out to us! Do you have a question about your package? Please first check our FAQ below, which covers the most frequently asked questions. Still can’t find your answer? Feel free to contact us at the bottom of this page.
- Where is my package? After placing your order, it takes an average of 9-13 business days for delivery within Australia. If these timeframes have passed, please contact our customer service team.
- I'm not satisfied with my package. Visit our Refunds page to learn how to return your package.
- Where can I find my tracking code? As soon as your order is shipped, you will automatically receive a tracking code. Be sure to check your spam folder as our emails sometimes end up there. Please note that it may take some time for your tracking link to become active.
- How can I track my order? You can track your order using the tracking number you received via email. Simply enter it on our tracking page to view the status of your delivery. You can do this directly from this page.
If you still can't find the answer to your question, feel free to contact us at:
E-Mail: hello@jacksydney.comPhone: +61480089451
Contact Form: Contact page
Customer service: Available Monday-Friday: 08:00-18:00 and Saturday-Sunday: 08:00-14:00
FAQ: Frequently Asked Questions